/* CRM Agent V12. Scoped to agent workspace; approved call popup is untouched. */
.app{--v12-bg:#f3f6f8;--v12-ink:#17313c;--v12-muted:#59717a;--v12-teal:#116e79;--v12-teal-dark:#095460;--v12-line:#dce7eb;--v12-wash:#e9f5f5;--v12-shadow:0 8px 30px rgba(22,50,66,.055);grid-template-columns:248px minmax(0,1fr)!important;background:var(--v12-bg)!important;color:var(--v12-ink);font-family:Vazirmatn,IRANSans,"Segoe UI",Tahoma,Arial,sans-serif;min-height:100vh}
.app .sidebar{width:auto!important;min-width:0!important;background:#fff!important;border-left:1px solid var(--v12-line)!important;position:sticky;top:0;height:100vh;padding:25px 15px!important;z-index:20;display:flex;flex-direction:column;gap:5px;box-shadow:none!important}
.app .brand{display:flex!important;align-items:center;gap:11px!important;padding:4px 10px 30px!important;margin:0 0 12px!important;color:var(--v12-ink)!important;font-size:17px!important;line-height:1.5!important}
.app .brandmark{background:#0c6470!important;border-radius:14px!important;width:43px!important;height:43px!important;flex:0 0 43px;box-shadow:none!important;font-weight:900}
.app .sidebar .nav{display:flex!important;align-items:center;gap:11px!important;width:100%;min-height:46px;padding:10px 13px!important;margin:3px 0!important;text-align:right!important;border:1px solid transparent!important;border-radius:11px!important;background:transparent;color:#4b6570!important;font-size:13px!important;font-weight:750!important;box-shadow:none!important;transform:none!important}
.app .sidebar .nav:hover{background:#f3f8f9!important}
.app .sidebar .nav.active{background:var(--v12-wash)!important;border-color:#c9e8e8!important;color:var(--v12-teal-dark)!important}
.app .sidebar .nav .v9-nav-count{margin-right:auto;background:#e9eff2;color:#47626b;border-radius:7px;min-width:24px;padding:1px 5px;font-size:11px;text-align:center}
.app .main{padding:0 clamp(16px,2.8vw,44px) 56px!important;min-width:0!important;max-width:1660px;margin:0 auto;width:100%;background:transparent!important}
.app .topbar{min-height:83px!important;height:auto!important;display:flex;align-items:center;justify-content:space-between;gap:16px;margin:0 calc(-1 * clamp(16px,2.8vw,44px)) 24px!important;padding:15px clamp(16px,2.8vw,44px)!important;background:#fff!important;border-bottom:1px solid var(--v12-line)!important;border-radius:0!important;box-shadow:none!important}
.app .topbar h1{font-size:17px!important;line-height:1.4!important;margin:0 0 3px!important;color:var(--v12-ink)}
.app .topbar .subtle{color:var(--v12-muted)!important;font-size:11px!important}
.app .agent-name-pill{border:0!important;background:transparent!important;box-shadow:none!important}
.app .agent-name-pill .avatar{border-radius:12px;background:#e1eded;color:#0d6670}
.app .controls{gap:9px}
.app .btn,.app .p5-btn,.app .p7-btn,.app .p9-cta{border-radius:10px!important;font-weight:750!important;transition:background .16s,border-color .16s}
.app .btn.primary,.app .p5-primary,.app .p7-btn.primary,.app .p9-cta.primary{background:var(--v12-teal-dark)!important;border-color:var(--v12-teal-dark)!important;color:#fff!important}
.app .btn.primary:hover,.app .p5-primary:hover,.app .p7-btn.primary:hover,.app .p9-cta.primary:hover{background:#093e48!important}
.app .workspace-page{color:var(--v12-ink)}
.app .workspace-page :is(.queue-card,.table-card,.card,.p9-panel,.p5-card,.p5-panel,.p10-card,.p10-panel,.crmV5-chat-panel,.crmV5-goals-section){background:#fff;border:1px solid var(--v12-line)!important;border-radius:15px!important;box-shadow:var(--v12-shadow)!important}
.app .workspace-page :is(.v9-page-hero,.p9-hero,.p5-hero,.p10-intro){background:transparent!important;border:0!important;box-shadow:none!important;margin-bottom:18px!important;padding:1px 0 8px!important;color:var(--v12-ink)!important}
.app .workspace-page :is(.v9-page-hero,.p9-hero,.p5-hero,.p10-intro) h2{font-size:25px!important;line-height:1.4!important;color:var(--v12-ink)!important;margin:5px 0!important}
.app .workspace-page :is(.v9-page-hero,.p9-hero,.p5-hero,.p10-intro) p{color:var(--v12-muted)!important;font-size:13px!important}
.app #pageToday .crmV8-kpi-zone{gap:13px!important;margin-bottom:18px!important}
.app #pageToday .crmV8-kpi-group{background:transparent!important;padding:0!important;border:0!important;box-shadow:none!important}
.app #pageToday .agent-kpi,.app #pageWorks .p9-kpi,.app #pageCalendar .p5-kpi,.app #pagePerformance .p10-kpi{position:relative;background:#fff!important;border:1px solid var(--v12-line)!important;border-radius:14px!important;box-shadow:none!important;min-width:0;overflow:hidden}
.app #pageToday .agent-kpi::before,.app #pageWorks .p9-kpi::before{content:"";position:absolute;right:0;top:0;bottom:0;width:3px;background:#c3d7de}
.app #pageToday .agent-kpi.danger::before,.app #pageWorks .p9-kpi-risk::before{background:#c14b54}
.app #pageToday .agent-kpi.warning::before,.app #pageWorks .p9-kpi-wait::before{background:#d5a03d}
.app #pageToday .agent-kpi strong,.app #pageWorks .p9-kpi strong{color:#143643!important;font-size:28px!important;font-weight:850!important}
.app #pageToday .crmV6-work-spotlight{overflow:hidden}
.app #pageToday .queue-head{background:#fff!important;padding:16px 19px!important;border-bottom:1px solid #e8eef0!important}
.app #pageToday .crmV6-work-title-row h3{font-size:19px!important;color:var(--v12-ink)!important}
.app #pageToday .queue-tabs{background:transparent!important;padding:0!important;gap:5px!important;border:0!important}
.app #pageToday .queue-tabs .queue-tab{min-height:36px;border:1px solid transparent!important;background:transparent!important;color:#58717d!important;font-size:12px!important;border-radius:9px!important}
.app #pageToday .queue-tabs .queue-tab.active{background:var(--v12-wash)!important;border-color:#c8e2e4!important;color:var(--v12-teal-dark)!important}
.app #pageToday #crmV8NextAction{background:linear-gradient(110deg,#123f4d,#165967)!important;border:0!important;border-right:0!important;border-radius:14px!important;color:white!important;padding:14px 19px!important}
.app #pageToday #crmV8NextAction :is(strong,b,.p7-next-label){color:white!important}
.app #pageToday #crmV8NextAction :is(small,.p7-next-copy small){color:#cbe2e3!important}
.app #pageToday .p7-next-btn{background:white!important;color:#0b5560!important}
.app #pageToday .p7-today-table th{background:#f8fbfc!important;color:#4d6670!important;border-bottom:1px solid #e8eef0!important;font-size:11px!important}
.app #pageToday .p7-today-table td{background:#fff!important;border-bottom:1px solid #ebf1f3!important;font-size:12px!important}
.app #pageToday .p7-today-table tbody tr:hover td{background:#fbfefe!important}
.app #pageToday .p7-today-table .p7-name,.app #pageToday .p7-today-table .p7-action-name{color:#1c3b45!important}
.app #pageWorks .p9-kpis{gap:13px!important;margin-bottom:18px!important}
.app #pageWorks .p9-panel{overflow:hidden}
.app #pageWorks .p9-controls{background:#fff!important;border-bottom:1px solid #e8eef0!important}
.app #pageWorks .p9-view{border:1px solid transparent!important;border-radius:9px!important;background:transparent!important;color:#58717d!important}
.app #pageWorks .p9-view.active{color:var(--v12-teal-dark)!important;background:var(--v12-wash)!important;border-color:#c8e2e4!important}
.app #pageWorks .p9-row{background:#fff!important;border-bottom:1px solid #ebf1f3!important;border-radius:0!important}
.app #pageWorks .p9-row:hover{background:#fbfefe!important}
.app #pageWorks .p9-main{grid-template-columns:minmax(140px,1.1fr) minmax(175px,1.35fr) minmax(85px,.65fr) minmax(83px,.7fr) minmax(110px,.9fr) minmax(145px,1fr) minmax(115px,.9fr)!important;gap:12px!important;align-items:center!important}
.app #pageWorks .p9-created-time{font-weight:800;color:#294c57;direction:rtl;font-size:11px;font-variant-numeric:tabular-nums}
.app #pageWorks .p9-heading{color:#4d6670!important;font-size:11px!important}
.app #pageWorks .p9-customer{color:#1c3b45!important}
.app #pageWorks .p9-extra{background:#fcfefe!important}
.app #pageCalendar :is(.p5-grid,.p5-agenda,.p5-panel){border-radius:15px!important}
.app #pageCalendar .p5-hero h2{font-size:25px!important}
.app #pageCalendar :is(.p5-tab.active,.p5-view.active,.p5-select.active){background:var(--v12-wash)!important;color:var(--v12-teal-dark)!important}
.app #pageCalendar .v12-time-explainer{font-size:12px;color:#56707a;background:#f2f9f9;border:1px solid #d2e7e8;border-radius:11px;padding:10px 13px;margin:10px 0 15px;line-height:1.8}
.app #pagePerformance .p10-demo{background:#f1f8f8!important;border:1px solid #cde5e4!important;color:#315e65!important}
.app #pagePerformance .p10-perf{color:var(--v12-ink)}
.app #pagePerformance .p10-intro h2{font-size:25px!important}
.app #pagePerformance :is(.p10-metric,.p10-stat,.p10-insight,.p10-chart,.p10-summary){border:1px solid var(--v12-line)!important;border-radius:15px!important;box-shadow:var(--v12-shadow)!important}
.app #pagePerformance :is(.p10-tab.active,.p10-period.active){background:var(--v12-wash)!important;color:var(--v12-teal-dark)!important}
.app .v12-creation-stamp{display:block;color:#59717a;font-size:11px;margin-top:5px;line-height:1.7}
.rc1x-modal-shell:not(#overlay) .rc1x-modal{border-radius:18px!important;border:1px solid #dce7eb!important;box-shadow:0 24px 75px #102c3740!important}
.rc1x-modal-shell:not(#overlay) .rc1x-modal-head{background:#f8fbfc!important;border-bottom:1px solid #dce7eb!important}
.rc1x-modal-shell:not(#overlay) .rc1x-modal-head h3{color:#17313c!important}
.rc1x-modal-shell:not(#overlay) .rc1x-summary-cell{background:#fff!important;border:1px solid #e6eef1!important;border-radius:10px!important}
.rc1x-modal-shell .v12-detail-created{margin:9px 0 12px;padding:10px 13px;background:#f2f9f9;border-radius:10px;color:#244c57;font-weight:750;border:1px solid #d2e7e8}
.rc1x-modal-shell .v12-detail-help{margin:10px 0;font-size:12px;line-height:1.8;color:#516a73}
@media(max-width:1250px){.app{grid-template-columns:215px minmax(0,1fr)!important}.app #pageWorks .p9-main{grid-template-columns:repeat(4,minmax(0,1fr))!important}}
@media(max-width:1020px){.app{display:block!important;padding-bottom:70px}.app .sidebar{position:fixed!important;top:auto!important;bottom:0!important;right:0;left:0;width:100%!important;height:auto!important;padding:8px 10px calc(8px + env(safe-area-inset-bottom))!important;border-left:0!important;border-top:1px solid var(--v12-line)!important;display:grid!important;grid-template-columns:repeat(4,minmax(0,1fr));gap:5px!important;z-index:80!important}.app .brand{display:none!important}.app .sidebar .nav{font-size:11px!important;justify-content:center!important;min-height:47px;white-space:nowrap!important;padding:7px 4px!important;margin:0!important}.app .sidebar .nav .v9-nav-count{display:none}.app .main{padding:0 18px 42px!important}.app .topbar{margin:0 -18px 20px!important;padding:14px 18px!important}}
@media(max-width:700px){.app .topbar{align-items:flex-start!important;flex-direction:column!important;gap:10px!important}.app .topbar .controls{width:100%;justify-content:flex-start!important}.app .topbar .btn{font-size:12px!important}.app #pageWorks .p9-main{grid-template-columns:repeat(2,minmax(0,1fr))!important}.app #pageToday .crmV8-kpi-zone{grid-template-columns:1fr!important}.app #pageToday .crmV8-attention-kpis{grid-template-columns:repeat(2,minmax(0,1fr))!important}.app #pageCalendar .p5-hero{display:flex;align-items:flex-start;flex-direction:column;gap:12px}.app #pageWorks .p9-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))!important}}
@media(max-width:430px){.app .main{padding-left:12px!important;padding-right:12px!important}.app .topbar{margin-left:-12px!important;margin-right:-12px!important;padding:12px!important}.app #pageWorks .p9-main{grid-template-columns:1fr 1fr!important;gap:10px!important}.app .sidebar .nav{font-size:10px!important}}
@media(prefers-reduced-motion:reduce){.app *{scroll-behavior:auto!important;animation-duration:.01ms!important;transition-duration:.01ms!important}}

/* The old telephone modal always stays above mobile navigation. */
body:has(#overlay.show) .app .sidebar{z-index:10!important}


/* V12 composition for the first agent screen. */
.app #pageToday .v12-demo-banner{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:10px;background:#f1f8f8;border:1px solid #cde5e4;border-radius:12px;padding:11px 14px;margin:0 0 23px;color:#315e65;font-size:12px}
.app #pageToday .v12-demo-banner strong{font-weight:850}
.app #pageToday .v12-page-heading{margin-bottom:21px}
.app #pageToday .v12-overline{display:block;font-size:11px;color:var(--v12-teal);font-weight:900;letter-spacing:.025em;margin-bottom:2px}
.app #pageToday .v12-page-heading h2{font-size:26px;line-height:1.4;margin:0;color:var(--v12-ink)}
.app #pageToday .v12-page-heading p{font-size:13px;color:var(--v12-muted);margin:5px 0 0}
.app #pageToday .crmV8-attention-kpis{display:grid!important;grid-template-columns:repeat(4,minmax(0,1fr))!important;gap:13px!important}
.app #pageToday .v12-kpi-scheduled::before{background:#36a278!important}
.app .sidebar .v12-side-note{margin:auto 0 0;border:1px solid #d2e7e8;background:#f2f9f9;border-radius:13px;padding:14px;font-size:12px;line-height:1.8}
.app .sidebar .v12-side-note strong{color:#17313c;font-size:13px}
.app .sidebar .v12-side-note p{color:#56707a;font-size:11px;margin:5px 0 0}
.app .sidebar .v12-nav-icon{height:19px;width:19px;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;fill:none;flex:0 0 19px}
@media(max-width:1020px){
 .app .sidebar{transform:none!important;translate:none!important;visibility:visible!important;opacity:1!important;clip-path:none!important;right:0!important;display:grid!important;grid-template-columns:repeat(4,minmax(0,1fr))!important}
 .app .sidebar .nav{flex-direction:column!important;gap:3px!important;padding:6px 4px!important;align-items:center!important}
 .app .sidebar .nav .v12-nav-icon{height:19px;width:19px;display:block!important}
 .app .sidebar .v12-side-note{display:none!important}
 body:has(.rc1x-modal-shell.show) .app .sidebar,body:has(#overlay.show) .app .sidebar{z-index:10!important}
 #p11ReminderDock{bottom:87px!important}
 #hf-sync-status{bottom:90px!important;right:12px!important}
}
@media(max-width:700px){
 .app #pageToday .crmV8-attention-kpis{grid-template-columns:repeat(2,minmax(0,1fr))!important}
 .app #pageToday .v12-demo-banner{display:block;font-size:11px;line-height:1.9;margin-bottom:20px}
 .app #pageToday .v12-demo-banner span{display:block;margin-top:4px}
 .app #pageToday .v12-page-heading h2{font-size:23px}
}

/* Keep UAT diagnostics and reminders out of the operational telephone dialogs. */
body:has(#overlay.show) #hf-sync-status,body:has(#overlay.show) #p11ReminderDock,body:has(#incoming.show) #hf-sync-status,body:has(#incoming.show) #p11ReminderDock{visibility:hidden!important;pointer-events:none!important}